GENERAL TERMS AND CONDITIONS

In the following you will find information regarding the terms and condition that you agree to when shopping online at Utzon Jewellery. These terms only apply to international sales within the EU.

 

Corporate Information:

Utzon Jewellery ApS

CVR number: 36045264

Amerika Plads 12, 1st floor

2100 Copenhagen Denmark

+45 29 84 39 32

info@utzonjewellery.com

 

Bank Information

Registration number: 5501

Account number: 3499209575

IBAN DK8920003499209575

BIC NDEADKKK

Prices

All prices published on utzonjewellery.com include 25% VAT and are in Danish Kroner if nothing else is mentioned. Please be aware that there might be typing errors, or price changes due to tax and exchange rates.

 

Delivery

There might be costs associated with the Delivery of your product if you are buying outside the borders of Denmark. Such costs will be displayed when ordering.

 

Delivery time

The Delivery time when buying from another country than Denmark will depend on the exact location. International carriers such as GLS or UPS will be used.

 

Payment

When the goods are sent, the payment will be drawn from your account. Payment can be made with: Dankort, VISA/Dankort, VISA, VISA Electron, JCB, MasterCard, Maestro and American Express.

 

28 days right of cancellation

When shopping online at Utzon Jewellery you have 28 days cancellation right in accordance with EU consumer law. If you want to exercise your right you have to give us  notice of cancellation of purchase and return the goods to us within 14 days from the date that you received the goods. That implies that you have 14 days to give notice of cancellation and further 14 days to return the goods to us. If the cancellation period expires on a non-business day, the period will be extended to the first following business day. If goods ordered together arrive at different times, the withdrawal period starts from the day the last article was received. If on return, the goods are used or damaged in any way, we are not obliged to accept a return of the goods.

Some goods cannot be possible to returned. If this is the case, we will give you notice about this before you place your order.

In order to exercise the right of cancellation, you must give us notice regarding the return of the goods by using the cancellation template found at www.utzonjewellery.com/retur

 

Return of goods

You have to send the order to us without any unnecessary delay and within 14 days of having given us notice about of cancellation. You will have to give us all the direct costs that are associated with the withdrawal.

When returning goods you are liable for the packaging and condition and you bear the risk until the goods have arrived at our head quarter.

When returning the goods, you have to give notice to us on info@utzonjewellery.com or by phone on the following number: (0045) 29843932

 

The condition of return goods

You are liable for any depreciation of value caused by actions other than those necessary to determine the proper function or type of goods. In other words, you can try the goods in the same manner as in a physical store.

If an item is used in excess of what is described above, we will consider the item as used and this means that you cannot return the item and claim reimbursement. Thus, in order to receive reimbursement you can only try the item as done in a physical store but you cannot take the item into usage.

 

Reimbursement

If the goods are in a condition fit for return in accordance with the above stated, we will refund the full amount paid including the Delivery costs from you to us, however not in excess of the cost of the cheapest mode of transportation that we offer. Return has to be done without any unnecessary delays and within 14 days from the date that we received notice of the cancellation. We will refund the full amount with the same payment method that you used originally when buying the goods unless otherwise agreed.

We cannot release the repayment until we have received the returned goods unless you have provided prior documentation of the return of the goods.

 

The goods have to be sent to:

Utzon Jewellery ApS

Amerika Plads 12, 1st floor

2100 Copenhagen

Denmark

 

Return of goods

You must attach copy of the receipt of the goods that have to be returned. The return process will be faster if you also have filled in our return template and sent it to us.

 

Warranty

When you shop online at utzonjewellery.com, you have 24 months of warranty. The warranty includes repair, replacement, reimbursement or a reduction in price depending on the situation at hand. The warranty has to be valid and the possible return or reimbursement cannot be a result of wrong use of the goods, lack of maintenance, or wear and tear etc. In order to exercise the warranty you will have to give notice within a reasonable time period after having discovered the defect or ought to have discovered it.

 

How fast do I have to give notice in a warranty case?

You will have to give notice of a possible defect within a reasonable time period after discovering the said defect or a timeframe you ought to have discovered. The warranty will be valid for a two months period after discovery of the defect.

 

We reimburse the carrier costs

In the case of a valid warranty situation, we will refund your freight costs. 

The goods will have to be sent to:

 

Utzon Jewellery ApS

Amerika Plads 12, 1st floor

2100 Copenhagen

 

We will need the following information when you return the goods:

- A detailed description of the defect.

- Documentation that the goods have been sent to us, so we can refund your payment if necessary.

The goods will have to be returned in the same or equivalent packaging as received.

 

Privacy Policy

When shopping at utzonjewellery.com, you will, as a minimum have to give us your name, address, phone number and email address. This information is necessary for us to process your order. All registered information will be handled in accordance with the EU law of personal data. Your information will not be sold or distributed to a third person in any way. The information will be kept at utzonjewellery.com for five years following the current accounting year. Then the information will be deleted. We do not keep encrypted customer information and we do not transmit data.

 

Cookie and personal data policy - Utzon Jewellery Copenhagen

To ensure a good experience at Utzon Jewellery Copenhagen, you will here find information on how we collect data, how they are used and processed. By accepting Utzon Jewellery Copenhagen terms of purchase, you also agree to our general privacy policy and cookies.

 

At Utzon Jewellery we are data controllers - How to contact us:

Utzon Jewellery ApS
CVR: 36045264
America Room 12, first floor
2100 Copenhagen East
Denmark
info@utzonjewellery.com

 

By using www.utzonjewellery.com, you agree that we use the data policy below and process your personal data accordingly. We are aware of proper handling and appropriate protection of your personal data.

 

Purpose and legal basis

 

Personal data covers all information that may be used to identify a person, including, but not limited to:

  • First and last name
  • Age
  • Gender
  • Private address or other physical address
  • E-mail address or other contact information

 

What personal information do we collect and process? Utzon Jewellery needs certain information to sell products to you, provide news and other services to you. The company collects only the personal information that is absolutely necessary.

 

Categories of personal information

 

In order for us to send you our products when you shop on our website, we need the following information: Name, address, telephone number and e-mail address.

 

The Company does not collect personally identifiable information about you from a third party and does not store information on means of payment, such as debit card numbers, bank account numbers or the like.

 

Recipients or category of recipients

Only the company uses the personal information that we store about our customers. Utzon Jewellery has guidelines on who has access to these. Only online store managers and package managers have access. In addition, customer service representatives can access the information to help customers with questions about delivery, ordered products, etc.

 

Deadlines for storing personal data

UJ stores personal information registered with Utzon Jewellery ApS and keeps the records for five years, after which the information is deleted.

 

The right to withdraw consent

You always have the right to know what information we have recorded about you. You also have the right to withdraw your consent at any time.


If you would like to receive information / withdraw your consent, please contact us at info@utzonjewellery.com.


If you choose to withdraw your consent, it will not affect the legality of our processing of your personal information based on your prior consent until the date of withdrawal. Withdrawing your consent will take effect from this point on.


You always have the right to have inaccurate information corrected.

Your rights

The current data protection rules grant you a number of rights in relation to a company's processing of personal data. If you would like to exercise your rights, please contact us.

 

Right of access: You have the right to inspect the information we process about you and how we process your data.

 

Right to correct inaccurate information: You have the right to have inaccurate information about you corrected.

 

Fix for deletion: In some cases, you have the right to request deletion of information about you before our general deletion time occurs.

 

Right to restrict processing: In some cases, you have the right to request treatment restriction. If you have this right, we will only be able to process your information - except for retention - with your consent or for the purpose of determining, enforcing or defending legal requirements or to protect a person or important public interest.

 

Right to object: In some cases, you have the right to object to our otherwise legitimate processing of your personal information. You may also object to the processing of your information for direct marketing purposes.

 

Right to transmit: In some cases, you may be entitled to receive your personal information in a structured, frequently used and machine-readable format and have this personal data transferred to another controller without hindrance.

 

You can read more about your rights in the Data Inspectorate's guide to the rights of the data subjects. You can also access the general full-text data protection regulation online.

 

Complaint to the Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency (the Data Inspectorate) if you are dissatisfied with the way in which You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal information. You can find the contact information at www.datatilsynet.dk.

 

Who do we disclose personal information to?

 

Personal information sent to Utzon Jewellery ApS is only disclosed to:

  • The company's internal departments
  • Selected and trusted third parties who may use your personal information to provide the products or services you have ordered
  • Business partners to register and maintain your user account.

 

To further develop and improve Utzon Jewellery ApS, we collect statistics on how you use the website.

 

Personal data is registered with Utzon Jewellery ApS and stored for five years, after which the information is deleted.

 

We only work with data processors in the EU or in countries that can provide adequate protection of your data.

 

As a registered customer of Utzon Jewellery ApS, you always have the right to send us your objections to registration and processing. You also have the right to access the information we have on file about you. These rights are in accordance with the GDPR. Please address queries and questions to info@utzonjewellery.com

 

What do we use the personal information for?

 

We may use your personal information for:
- Activating your shopping in our online business (delivering your orders, etc.)
- Register and maintain your profile
- Allows you to participate in certain services - for example, signing up for competitions or online campaigns
- Send your products / order to you
- Safe operation and good customer service at our online business

 

Access your information

You always have the right to know what information we have recorded about you. If you would like to receive this information, please contact us at info@utzonjewellery.com. You can also contact us using the same address if you want to correct or delete incorrect information.